Welcome to Merit Garden Products for great garden sheds, log cabins, fencing & more

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Customer Service


Warranty

Where we install your building, we offer a 6 month warranty on our workmanship.  Please note that this doesn't include such things as accidental damage or damage due to inclement weather.  We do not repair roofing felt where it has come off due to storms, this should be covered by your general household insurance. Please also note that wood is a natural product and will move and warp depending on temperature and humidity.  We do provide aftercare advice on sheds to keep it in good condition. If you do have a problem after receiving your building we ask that  you detail the problem in writing to us giving your name and address, so that we have a record of the problem and we can deal with it.  You can write to us or email us at info@meritgardenproducts.co.uk

Shipping & Delivery

The prices stated on this website include the cost of delivery to some UK postcode districts for goods over £100.
However, we incur additional costs for delivery of certain products to some postcodes, particularly in remote areas. If we do incur additional costs we reserve the right to levy the additional charge and increase our lead times, which would also be necessary as specialist hauliers may need to be engaged.
If you have placed your order online and an additional delivery surcharge is required,  we will contact you to notify you of the additional charge. You can then choose to continue with your order by paying the additional delivery charge or you may cancel your order at that point.  Unfortunately we are unable to deliver some of our products to certain postcodes. Please see individual product pages for more details or contact us directly for more information.
Please note that we operate a policy of kerb-side delivery only unless your building is being installed.
If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us on 0845 68052086.
Please note that any time scales or dates stated on our website or emails regarding our delivery are ESTIMATES only.
Orders received on Saturdays, Sundays or public holidays and orders received after 1pm on weekdays, will be processed the next working day.  We do not normally deliver on Saturdays, but where we agree to a Saturday delivery, an additional charge will be levied and this will be made clear at the time of placing your order. We do not deliver at all on Sundays or public holidays unless by specific arrangement.
We recommend that you do not arrange any third party ancillary services (eg. installation) until goods are delivered and checked. We cannot be held responsible for expenses incurred in this regard where the delivery ESTIMATE has been relied upon but not met.
When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address if applicable so that we can notify you in the event of a delivery problem.
If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email or fax) or leave a signed note in a secure place to this effect. Once your order is placed online we will send out a confirmation email, showing your contact details as provided to us and your order reference number. You will be contacted prior to the estimated delivery date to notify you of the exact day on which your delivery will be made. 
If you miss the delivery of your order or we are not able to install your building due to access difficulties or base problems, you will incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery. If this is the case we will of course notify you, prior to the re-delivery, of any charges that may apply. For further information and clarification regarding deliveries, please contact our sales team prior to placing your order on  0845 68052086.
Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a note or prior email  by the buyer has been left or sent to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more.  The driver will not request assistance unless it is offered by the customer.  Products are your responsibility once they have been received by you, your agent or the intended recipient or a signed note or email has been left or sent indicating that delivery can be left unattended. Any loss or damage to the products will be at your own risk.  In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of that organisation shall be accepted as proof of delivery of the goods to yourself. 
Shortages should be noted on the consignment note and notified to us within 48 hours of delivery at info@meritgardenproducts.co.uk or 0845 68052086.  If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as "Damaged". You should notify us of any damage within 48 hours of receipt and we may require photographic evidence of the damage. We will arrange to collect and replace your item within an agreed time or offer an alternative remedy. Signing of the delivery note as “unchecked” or similar wording does not waive your right of notification to us for damage as detailed above.We may not accept claims for damaged goods if the courier has obtained a clean signature for delivery. If more than 48 hours after delivery have passed please contact logistics@meritgardenproducts.co.uk
or telephone us on  0845 68052086.

Privacy & Security

The Buyer will be asked to provide certain Information when registering on this site.  Furthermore the Seller will acquire Information about the buying habits of the Buyer and products purchased by the Buyer.  All Information provided to the Seller will be collectively called “the Information”. The Seller undertakes to keep the Information private and confidential and not to use or disclose the Information for any purpose other than the Specified Purposes to Specified Persons. 
The Specified Purposes are as follows:
•  For the Seller for administer the website.
•  For the Seller to fulfil customer requirements.
•  For the Seller to review, develop and improve the quality of its products and services and to develop new products and services.
•  For the Seller to keep the customer advised of developments in quality of its products and services the development of new products and services and marketing purposes generally.
•  For the Seller to advise customers of special offers, discounts etc.
•  For the Seller to carry out credit checks.
•  For the Seller to make identity checks and take all such other steps and make all such other checks as are necessary to prevent or combat fraud.

The Specified Persons are as follows:

•  Employees and agents of the Seller.
•  Agents of the Seller involved in the development and improvement of the quality of products and services and the development of new products and services.
•  Marketing agencies engaged on behalf of the Seller.
•  Any person or company to whom the business of the Seller may be transferred.
•  Any person or company to whom the Seller considers it appropriate to disclose any of the Information for the purpose of making credit checks, identity checks or taking any other steps as are necessary to prevent or combat fraud.
•  To any law enforcement agency or any other person or body to whom the Seller is obliged to provide the Information.

The Seller will keep the Buyer informed of details of the product range, improvements, modifications, promotions, offers and similar by e-mail.  If the Buyer does not wish to receive such details, the Buyer should tick the opt-out box provided when registering on the website.

The Seller will take all reasonable steps to protect the Information.  The Seller cannot guarantee the security of any data disclosed on line.  There are inherent risks of providing Information and dealing online. The Buyer will not hold the Seller responsible for any breach of security unless this is due to negligence or wilful default.

The Buyer has the right to see personal data (as defined in the Data Protection Act) maintained by the Seller, upon receipt of a written request and payment of a fee. 

Returns & Replacements

Shortages should be noted on the consignment note and notified to us within 48 hours of delivery at info@meritgardenproducts.co.uk or 0845 68052086.If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as "Damaged". You should notify us of any damage within 48 hours of receipt and we may require photographic evidence of the damage. We will arrange to collect and replace your item within an agreed time or offer an alternative remedy. Signing of the delivery note as “unchecked” or similar wording does not waive your right of notification to us for damage as detailed above.We may not accept claims for damaged goods if we have obtained a clean signature for delivery. If more than 48 hours after delivery have passed please contact logistics@meritgardenproducts.co.uk
or telephone us on  0845 68052086

Ordering

All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these Terms and Conditions and are subject to acceptance by Merit. Merit may choose not to accept an order for any reason. Purchasing can be made through Merit secure online payment system or over the telephone with a member of Merits dedicated sales team.


Payment, Pricing & Promotions

We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

What is SSL?

SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

Viewing Orders
 
Registered account holders can view their orders by logging into to the site and clicking on ‘My Account’ in the top left hand corner of the page. On the left hand side under the account dashboard click ‘My Orders’ to view a history and all current orders.

Updating Account Information

To change your account information, click on “my account”  at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”. You can edit your details once at this page.